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Topic: Interpersonal Conflict in healthcare
Subject: Others
Paper type: Admission Essay/Personal Statement
Style: APA
Cost: $15
Number of soruces: 3
Language: English (U.S.)

Question

ASSIGNMENT Week 4– Conflict Management Paper  

The College of Nurses of Ontario (CNO) states, “Conflict that is managed effectively by nurses can lead to personal and organizational growth. If conflict is not managed effectively, it can hinder a nurse’s ability to provide quality client care” (CNO, 2009, p.3).  The purpose of this scholarly paper is for each student to examine an aspect of conflict.

 

ASSIGNMENT Week 4 – Scholarly Paper

OVERVIEW

Nursing is a profession that is based on collaborative relationships with clients and colleagues. When two or more people view issues or situations from different perspectives, conflict may result and if not effectively managed, may compromise the relationship. Conflict refers to a power struggle in which a person intends to harass, neutralize, injure or eliminate a rival.

Conflict is commonly perceived as being a negative issue. However, the experience of dealing with conflict can lead to positive outcomes for nurses, their colleagues, and clients. Conflict that is managed effectively by nurses can lead to personal and organizational growth. If conflict is not managed effectively, it can hinder a nurse’s ability to provide quality client care and potentially escalate into violence and abuse. Because of this, nurses need to be aware of ways in which conflict can escalate and be prepared to prevent and manage it in the workplace.

While conflict is an inherent part of nursing, the provision of professional services to clients does not include accepting abuse. In addition, conflict among colleagues can lead to antagonistic and passive-aggressive behaviours (such as bullying or horizontal violence) that compromise the therapeutic nurse-client relationship.  Nurses who effectively deal with conflict demonstrate respect for their clients, their colleagues and the profession. The Entry-to-practice Competencies for Ontario Registered Practical Nurses (2014) states that a nurse “demonstrates knowledge of conflict-resolution skills” (p.6).  When nurses plan, apply, evaluate and improve conflict-resolution skills (CNO, 2014) and mitigate conflict, they contribute to the health of nurses, a healthy work environment, quality patient outcomes and organizational efficiency (RNAO, 2012).

 

TOPICS FOR THE PAPER:

·         Students should choose one of the following topics for their paper. You may select an alternate topic with the approval of your instructor.

 

·         Interpersonal conflict in healthcare

·         Communication and conflict

·         Interprofessional conflict

·         Intraprofessional conflict

·         Horizontal violence

·         Workplace violence

 

GUIDELINES

·         Write a scholarly paper about one of the topics listed above.

·         This is an individual assignment and will be submitted via email to terri.burton@georgiancollege.ca

·         The paper should be between three(3)  to five (5) pages in length (not including title page and reference list).

·         APA format  using Cites and Sources (2018)

·         Paper must be supported by relevant, scholarly research

o   Mandatory resources:

§  Scholarly articles - Use a minimum (you can use more) of four (4) scholarly articles (review criteria for Scholarly Journal). 

§  College of Nurses of Ontario Practice Guideline Conflict Prevention and Management [#47004] is a required resource for this paper

o   Optional resources:

§  Maximum one (1) textbook and maximum one (1) non-scholarly source (newspaper, editorial) permitted. You may choose not to use either of these resources.

 

This paper will be graded following the Practical Nursing Program GRADING STANDARDS FOR SCHOLARLY PAPERs (see course pack). This is not an email assignment. Your paper will not be graded if handed in via email or a hard copy in class.

 

EXPECTATIONS

·         The paper will focus on the theory and application of conflict resolution strategies specific to healthcare and nursing.

·         Select one of the topics listed above and focus on this aspect of conflict in healthcare.  Do not try to cover all aspects of conflict in the scope of this paper.

·         Provide a definition of the topic you selected.

·         Discuss factors that contribute to this type of conflict in healthcare.

·         Describe strategies to both prevent and mitigate this conflict.

·         Discuss resources available to nurses to assist with resolution of conflict related to your topic.

·         Analyze what you have learned about conflict resolution and discuss how you will personally apply this in your nursing practice for successful negotiation and resolution.

CONFLICT PAPER CRITERIA

¬This paper will be graded following the Practical Nursing Program GRADING STANDARDS FOR SCHOLARLY PAPERs (see course pack pages 5-6). 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RUBRIC

ASSIGNMENT 3 – SCHOLARLY PAPER RUBRIC

 

STUDENT NAME: _____________________________________________ GRADE: ____ /20

 

CRITERIA

DETAILS

MARKS

 

Introduction

 

Key statement (attention grabber). Thesis statement (purpose and goal)

 

 

/1

Comments

 

 

 

Definition of the topic you are discussing in your paper.

Provide a clear definition of the topic you have selected.  Briefly discuss why this is an issue in healthcare and/or nursing.

Provide supporting evidence for this discussion.

/3

Comments

 

 

 

Contributing Factors

Using research, outline the factors that contribute to the development of this type of conflict in the healthcare setting. 

Provide supporting evidence for this discussion.

 

/4

Comments

 

 

Strategies for Resolution

What preventative measures might reduce the incidence of this conflict developing?

Once conflict has developed, what strategies can be used to mitigate or resolve the conflict?

What resources are available to nurses to assist with effective conflict resolution?

Provide supporting evidence for this discussion.

 

/6

Comments

 

 

 

Reflection on learning

.Reflect on what you have learned in your research for this paper. 

How will you apply this knowledge to your personal nursing practice?

 

/3

Comments

 

 

APA Format

In-text citations, reference list and format completed according to APA format.

 

/2

Comments

 

 

 

Conclusion

 

Summary of key points. Clear link back to the thesis (purpose) statement.

 

 

/1

Comments

 

 

Total

 

/20¬

 

¬This paper will be graded following the Practical Nursing Program GRADING STANDARDS FOR SCHOLARLY PAPERS (see course pack).

 

INSTRUCTOR COMMENTS:


Answer

Interpersonal Conflicts in Nursing Interpersonal conflict is defined as a disagreement that happens when a person or a group of people interfere with or frustrate someone else's efforts at achieving a specific goal or objective. Interpersonal and workplace conflict is common in almost all workplaces social setups where people collide especially when people behave in a defensive, have victim mentality or in a passively aggressive manner. (Gustafson, 2002). Interpersonal conflicts are common in family setups, workplaces, and even in social setups. Since nursing is a profession in which people work together and are entirely dependent on each other for effective service delivery, interpersonal conflicts are inevitable. Interpersonal conflicts are mostly perceived as a bad thing since it, in most cases, creates roadblocks in associations and productivity at work, but if handled correctly, it yields excellent results. ...
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